The Tesla Model X Beats the 2021 Hyundai Palisade in This Consumer Reports Metric | MotorBiscuit

Three-row SUVs are either a delight or a nightmare. It really depends on where you’re sitting in many cases. For those in the third row, it might result in some meme-worthy photos. The ability to carry your entire crew in one vehicle is just too good to pass up, however, and the three-row SUV segment is one of the fastest-growing in the business. Even so, owners want a reliable vehicle, so that’s where Consumer Reports comes in with its list of The Most Satisfying New Midsized SUVs. In a surprising twist, the Tesla Model X managed to defeat the Hyundai Palisade. So, how exactly did that happen?

How does Consumer Reports decide how satisfied owners are?

Trying to figure out how satisfied owners are is not the easiest of tasks. There’s always that one person who can’t make up their mind, the owner who hates everything about the car, and then there’s the guy who is happy no matter what. So how does Consumer Reports come up with its rankings?

In this case, it’s not that difficult. Consumer Reports cuts through the mayhem by sending out an Annual Auto Survey. The question that truly determines the Owner Satisfaction rating is, “Would you get this car if you had to do it all over again?” Owner responses are then calculated, and Consumer Reports releases the data. 

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